shop policies

welcome to linen ladder.

please read our shop policies carefully prior to purchase.

contact us anytime at hello@linenladder.com for help, questions or concerns.


order processing, shipping & international custom | import taxes
  • items are dispatched within 1-14 business days via Canada Post.
  • tracking and insurance coverage is included in all shipping rates.
  • we are not responsible for carrier or international customs delays.
  • buyers are responsible for applicable customs and import taxes.

 returns & exchanges

in the event a product is received faulty, linen ladder will replace the goods or extend store credit.

the following conditions apply for eligible returns/exchanges.

  • contact us within 3 business days to return/exchange item(s).
  • return(s) must be received in  original condition with packaging and tags.
  • shipping charges are non-refundable unless merchandise is received defective.

sale items:  items purchased on sale are deemed a final sale and not eligible for return, exchange or refund.


payment policy:  we accept
  • VISA, MasterCard, Discover and American Express through PC1 Compliant ‘Stripe’
  • Interac e-Transfers:  visit Interac e-Transfer for Consumer & Security information.

privacy
  • linen ladder©  collects personal information as required to fill orders and ship goods. we will not disclose or share any personal information with any other party unless required by law.
  • our shopping cart is PC1 Compliant and powered through stripe.   more information can be found at:  Security at Stripe
  • linen ladder© maintains a mailing list and makes periodic mailings to individuals via an electronic newsletter. each mailing has an “unsubscribe” button if you no longer wish to receive our electronic newsletters.

contact us if you have any questions or concerns at:  hello@linenladder.com


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